Last updated: 13 / 02 / 2026. By completing payment, you (“the Client”) agree to the following terms.
This payment covers the System Build Investment for the service package indicated on your payment link or invoice. The System Build Investment is a one-time fee for the design, configuration, and deployment of your AI-powered lead capture and business growth system as described in your Scope of Work (“SOW”).
The applicable packages and fees are:
AI Receptionist (Tier 1)
$1,500
$650 / month
AI Growth System (Tier 2)
$3,000
$1,450 / month
Business Command Centre (Tier 3)
$4,500
$2,650 / month
The Monthly Service Fee is a separate recurring charge that begins on your system go-live date or the 1st of the following month, as agreed in your SOW. It is not included in this payment unless expressly stated on the payment link.
2. PAYMENT OPTIONS
The System Build Investment may be paid as follows:
Pay in Full: The full System Build Investment is collected at the time of this payment.
Split Payment (50/50): 50% of the System Build Investment is collected now. The remaining 50% is due on or before the system go-live date and will be invoiced separately. Work will not commence on go-live activation until the balance is received.
The option selected is indicated on your payment link or invoice. If you requested the split payment option, you authorise the Provider to issue an invoice for the remaining balance on the go-live date. The balance is due within 7 days of invoice.
3. MONTHLY SERVICE FEE
Following system go-live, the Client will be invoiced the Monthly Service Fee in advance on a recurring monthly basis. The first Monthly Service Fee will be invoiced on the go-live date or the 1st of the following calendar month, as agreed in the SOW.
The Monthly Service Fee covers ongoing system operation, monitoring, optimisation, and reporting as described in the SOW. It does not include any third-party costs such as Google Ads media spend, which are paid directly by the Client to the relevant platform.
4. THIRD-PARTY COSTS
Where applicable (Tier 2 and Tier 3), Google Ads media spend and any other third-party platform fees are the Client’s responsibility and are paid directly to the relevant vendor. These costs are not included in the System Build Investment or the Monthly Service Fee unless expressly stated in the SOW.
5. 30-DAY PERFORMANCE GUARANTEE
If, within the first 30 days following system go-live, the system does not capture more qualified leads than the Client’s prior setup, as measured by AI-captured enquiries compared to baseline data provided by the Client at or before the kick-off call, the Provider will refund the System Build Investment in full upon written request.
This guarantee is subject to the following conditions:
The Client must have completed all onboarding steps and provided all required access, information, and approvals in a timely manner.
The Client must have provided accurate baseline data (e.g., estimated current call volume, lead sources) at or before the kick-off call.
For packages that include Google Ads (Tier 2 and Tier 3), the Client must have maintained the agreed minimum ad budget throughout the 30-day guarantee period.
The refund request must be submitted in writing (email is sufficient) within 7 days of the end of the 30-day guarantee period.
This guarantee applies to the System Build Investment only. Monthly Service Fees already paid for services rendered are non-refundable, except at the Provider’s discretion.
6. REFUNDS OUTSIDE THE GUARANTEE
Outside of the 30-day performance guarantee described in Section 5:
The System Build Investment is non-refundable once system configuration has commenced.
Monthly Service Fees are non-refundable for the current billing period once charged. Cancellation will take effect at the end of the current billing cycle, subject to the notice period in the SOW.
If the Client cancels before system go-live and before the Provider has commenced material configuration work, the Provider will refund the System Build Investment less any reasonable costs already incurred, at the Provider’s discretion.
7. RELATIONSHIP TO SCOPE OF WORK & MSA
This payment is made in connection with the Scope of Work (“SOW”) for the selected package, which will be provided to the Client if not already received. The SOW describes the specific services, deliverables, timelines, service levels, and responsibilities of each party.
Both the SOW and these Payment Terms operate under the Master Service Agreement (“MSA”) between the Provider and the Client. In the event of any conflict between these Payment Terms and the SOW or MSA, the MSA prevails, followed by the SOW, followed by these Payment Terms.
If the Client has not yet signed a SOW, completing this payment constitutes acceptance of the SOW for the selected package at the fees stated above, and the Client agrees to complete the onboarding process promptly.
8. TERM & CANCELLATION
Initial term: The initial service term is 3 months from the system go-live date, after which the agreement continues month-to-month.
Cancellation: After the initial term, either party may cancel with 30 days’ written notice (email is sufficient). Cancellation takes effect at the end of the current billing cycle following the notice period.
Post-cancellation: Upon cancellation, the Provider will disable or disconnect systems under the Provider’s control. For Tier 3, the Provider will provide a CSV export of the Client’s contact and job data. The Client’s website (if hosted by the Provider) will be taken offline within 14 days of the termination date unless alternative arrangements are made in writing.
9. GST & TAXES
All fees stated are in Australian Dollars (AUD). Unless otherwise stated, fees are exclusive of GST. If the Provider is registered for GST, GST will be added to invoices at the applicable rate and a valid tax invoice will be provided.
10. PAYMENT DISPUTES
If the Client believes a payment has been made in error or wishes to dispute a charge, the Client should contact the Provider at info@evermediahouse.com.au within 14 days of the charge. The Provider will investigate and respond within 5 business days. Chargebacks or payment reversals initiated without first contacting the Provider may result in suspension of services.
11. PRIVACY & DATA
Payment is processed securely via Stripe. The Provider does not store credit card details. The Client’s business information collected during onboarding will be used solely for the purpose of delivering the agreed services and will be handled in accordance with the Provider’s Privacy Policy and the Australian Privacy Principles.
12. CONTACT
Ever Media House ABN 58 354 061 961
140 Bundall Rd, Bundall QLD 4217
Email: info@evermediahouse.com.au
Phone: 0485 003 837
Website: www.evermediahouse.com.au
By completing this payment, you confirm that you have read, understood, and agree to these Payment Terms & Conditions, and that you are authorised to make this payment on behalf of the Client business named on the payment link or invoice.